Shipping Policy

Shipping Policy

How Does It Work?

International Holistic Pharmacy online shopping is designed to allow you a quick, easy, and pleasant shopping experience. Select your items, choose your pickup time, and then let us do the shopping for you! We offer over 5,000 products on our site, all at the same price as in our store.

  • We currently offer in-store pickup, curbside pickup and free local delivery
  • In-store and curbside pickup times: ALL pickup orders will be from our 500 4th AVE location ONLY!
    • Monday-Thursday: 10am-8pm
    • Friday: 10am-7:30pm
    • Saturday: 10:30am-5pm
    • Sunday: 11:30-4pm
  • Orders can be placed as little as 1 hour ahead of time, all the way up to 5 days in advance
  • The minimum order is $20 for FREE LOCAL DELIVERY
  • There is currently NO fee for using our online store
  • On the day your order is scheduled, our staff will do all that they can to ensure that you get everything you ordered as requested
  • In-store: Pick up at our customer service desk; Curbside: Call us at (718) 975-0335 upon arrival. We will bring your order out to you!

Helpful Tips to Get You Started Shopping

There are multiple ways to shop online with International Holistic Pharmacy:

  • Use the search bar at the top and search by whatever product, brand, or type of item you’re looking for
  • Select a department from the top menu bar and browse by department
  • When looking at items, use the filters along the side bar to narrow down the items by brand, department, category, sub-category, or health attribute
  • On your shopping cart summary page, remember to add any notes to specific items or the whole order in general

How to Create a Shopping List

One of the great features of our online shopping experience is the ability to create a shopping list. Have regular items that you get every week? Create a list and you can order those at the click of a button! Or, do you need to make a list for that birthday party you’re hosting next week? No problem, you can also make a list for a specific occasion as well and add items to the list as you remember them. There are a couple different ways you can get a list started, so you can easily add items to a list wherever you are at in your shopping process:

  • From any item page or listing of items you will see the list button above the “Add to Cart” button when you are logged in. Click on this and you can add any quantity of that item to an existing list or create a new list right from there.
  • From your shopping cart page, you can also select to move (and delete from your cart) any item to one of your lists, or copy an item (and keep in your current cart) to any list as well.
  • You can also manage your lists from your account page. You can access your account options from the top right, where it says Hello, (your name). From the drop-down select “Lists”. Here you can manage the items in any of your lists. You can also select to move (and delete from your list) any item or the whole list to your shopping cart, or copy an item or the whole list to your cart as well.

E-Commerce FAQs

Ordering Online

  • What if I can’t find an item on the site?
    • If you are unable to find a product online but think we carry it, give us a call at (718) 975-0335 or email us:
  • Can I add special instructions for items?
    • Yes! You can add special instructions to any item in your shopping cart from the Shopping Cart page. There is also an option to put instructions for the entire order as well, such as ‘Call when you arrive, doorbell not working’.
  • How do substitutions work?
    • We will not substitute items without your permission. If something is out of stock we will call you to offer an alternative item.
  • Does International Holistic Pharmacy deliver?
    • Yes! We offer free local delivery to our amazing community! We offer a speedy 2 hour local delivery.
    • We offer free local delivery to the following zip codes
      • 11217
      • 11215
      • 11232
      • 11231
      • 11238
      • 11218
      • 11201
  • Is there an order minimum I need to meet?
    • There is a $20 order minimum for the local delivery option.
    • There is no minimum for local pickup or curbside pickup
  • How far in advance can I place an order for pick-up?
    • Orders can be placed up to 5 days in advance.
  • How do I know if an item is on sale?
    • Sale items will have the original price struck through and show the sale price below the original price. They also will show the savings amount in the bottom corner of the product image.
  • Why don’t the Online Exclusive Deals show a different price?
    • The discount for the Online Exclusive Deals will show up when the item is added to your cart.
  • Can I change the date/time of pickup for an order I have already placed?
    • Please give us a call at (718) 975-0335 if you need to change the date or time of pickup for an order you’ve already placed. If it’s for a later date or time than your original order this will be no problem. If it’s for an earlier date or time, we will do our best to accommodate this change but we may not be able to process the order earlier than your originally selected date & time.
  • Can I review my order once it’s been placed?
    • You will receive a confirmation email when you place your order that includes a list of everything you ordered. Additionally, you can log in to your account and select ‘Past Orders’. Here you can see an order you just placed as well as any previous orders. You can also easily duplicate a past order from this menu as well. If you realize you forgot an item just give us a call at (718) 975-0335 and we’ll add it to the order.
  • Can I save an order I haven’t finished yet?
    • You sure can. Once you have registered for an account and logged in, any item you put in your cart will remain there until you checkout or remove the item. If you place items into your cart but have not signed into your account items in your cart will not be saved.
  • How do I add an item to an order I already placed?
    • Just give us a call at (718) 975-0335 and we’ll gladly add that item onto the order for you.
  • How can I cancel an order I’ve placed?
    • Please call us if you need to cancel your order
  • What if I need to return a product from my order?
    • Returns will be handled the same as any purchase from International Holistic Pharmacy. If you are not 100% satisfied with a product bring your receipt to our Customer Service desk within SEVEN (7) days and we’ll credit the item back to the original payment form. The product must be unused and in its original packaging .
  • I received the wrong product. What should I do?
    • Our staff will do their best to make sure you get exactly what you ask for, but we’re human and mistakes can happen. Call us at (718) 975-0335 or email us at We’ll credit you back for the wrong product and have the right product ready for you at the store.
  • What about bag fees?
    • We exclusively use paper bags for your grocery order (single-use plastic bags are banned in the town of Jackson). There is a 5¢ fee for each paper bag that will be added on to your order. We’ll pack your products using the least amount of paper bags as possible (unless requested otherwise) to minimize impact on the environment.

Billing, Payment & Pricing

  • What if the amount charged to my credit card is wrong?
    • Contact us at or by calling (718) 975-0335 and we’ll gladly correct any billing issues.
  • What if I would like to change my account information?
    • When you sign in to your account, select the ‘Profile’ tab. From here you can update your contact information. You can also edit/delete your payment information from the ‘Wallet’ tab.
  • Is there a fee for ordering online?
    • No, currently there is no fee.
  • Can I pay for my order with a gift card?
    • Our current online ordering system does not allow for payment with a gift card for gift card security purposes.
  • How is the tax for my order determined?
    • Online orders are taxed exactly the same as if you were shopping in the store.
  • Is my credit card information safe?
    • Your credit card information is never stored with International Holistic Pharmacy and is never shared with any other parties. Card data input is replaced with an irreversible token in our system that has no value and all cardholder information is encrypted by the credit card processor.


·       You will always receive the price of an item based on your pickup date.

·       If an item is not on sale when you order but is on sale on your pickup date, you pay the sale price.

·       If an item is on sale when you order but not on sale on your pickup date, you pay the regular price.

Chemists Cash FAQs


Q: What is Chemists Cash?

A: Chemists Cash is our premiere loyalty program, designed to give you more savings and several benefits than ever before. These benefits include:

  • Earn $1 in Chemists Cash for every $20 you spend at International Holistic Pharmacy
  • Receive a $2 Sign on bonus
  • Free to sign up!
  • Convenient online shopping with store pickup or home delivery options
  • Hassle-Free coupons applied at the register.
  • Exclusive birthday discount to save on your special day
  • Newsletters with store product updates and sales.

Q: How do I sign Up?

A: Click this link here: NEW MEMBER

Q: Already a loyalty member at our store? Click here to get your login credentials!

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